FAQs

Your questions answered on orders, shipping, and returns.

Ublives LumbarEase L1 FAQs

1. What key features does the Ublives LumbarEase L1 offer, and how do they benefit users?

The LumbarEase L1 combines 5 core technologies for comprehensive back relief:

Adjustable Traction (0–50mm height): Gently decompresses spinal discs, relieving pressure on nerves and reducing sciatica pain.

3-Level Red LED Heat Therapy (42–49°C): Penetrates deep into muscles to melt tension, improve blood flow, and reduce inflammation.

10-Level EMS Muscle Stimulation: Mimics natural muscle contractions to strengthen core muscles, prevent future injuries, and speed up recovery after workouts or long hours sitting.

3-Speed Vibration Massage: Soothes superficial muscle knots and enhances relaxation.

2 Auto-Relief Modes: Pre-programmed for convenience—no need to adjust settings manually.

Benefit: Unlike basic massagers, it targets both acute pain and long-term spinal health.

2. How long should I use the LumbarEase L1 each day

Recommended: 10 minutes daily (with an auto-shutoff for safety).
Short, consistent sessions prevent overstretching while delivering cumulative benefits.

Gradual improvement in spinal flexibility (users report reduced stiffness after 2–4 weeks).Sustained relief for chronic pain without dependency.

But you can gradually increase the duration as your body becomes accustomed to the treatment, listening to its feedback to determine the ideal session length for your needs.

3. What makes the EMS therapy on LumbarEase L1 different from other devices?

Our dual-channel EMS technology targets both sides of the lower back simultaneously, offering:

10 customizable intensity levels (ranging from gentle tingling to deep muscle activation).

Muscle re-education for better posture, ideal for office workers with weak core muscles.

Post-workout recovery by flushing lactic acid and reducing delayed-onset muscle soreness (DOMS).

4. Is the LumbarEase L1 noisy, and can I use it in quiet environments?

Almost silent (≤45dB during operation)—quieter than a whisper.

Ideal for: Offices, libraries, or while watching TV—no disturbance to others.

5. What do the two auto-relief modes achieve, and when should I use them?

Mode 1 (Vertical Stretching): Best for morning stiffness or post-sleep tightness. Lifts the lumbar spine vertically to “reset” posture.

Mode 2 (Side-to-Side Stretching): Ideal for hip imbalances or sciatica. Relieves pressure on one-sided pain by promoting spinal alignment.

6. Is the LumbarEase L1 FDA-approved, and what does that mean for safety?

Yes, it’s FDA-cleared (Class II medical device), meeting strict safety and efficacy standards.

Non-invasive, drug-free alternative to painkillers.


Tested for electrical safety, material biocompatibility, and mechanical reliability.

7. How long does the battery last, and how long does it take to charge?

1500mAh battery provides 2 hours of continuous use (or 12 sessions at 10 minutes each).

Charging: Fully recharges in 2.5 hours via USB-C—portable for travel or office use.

8. Is the LumbarEase L1 Massager suitable for both home and office use?

Absolutely! The Ublives Lumbar Massager is designed with versatility in mind.

Its compact and lightweight design makes it easy to place behind your chair at work or use comfortably on your couch at home. Whether you're spending long hours at your desk, commuting, or relaxing after a busy day, the massager adapts to your lifestyle, providing consistent relief whenever and wherever you need it.

9. Who should use this massager, and are there any contraindications?

Chronic back pain sufferers (87% of users report reduced pain after 2 weeks).

Athletes (prevents injuries, improves range of motion).

Avoid if: You have metal implants, pacemakers, or severe spinal injuries.

If you are pregnant, consult your doctor first

10. Can I use the massager while lying down?

Yes, the LumbarEase L1 Massager can be effectively used while lying down.

Its adjustable settings and secure design ensure it remains in position whether you're seated or reclining.

Lying down might enhance the therapeutic effects by allowing your muscles to fully relax and receive the massage without the added tension of maintaining an upright posture, making it a great option for winding down before bed or during relaxation time.

11. How do I use the LumbarEase L1 Massager?

Using the Lumbar Massager is simple and intuitive. Begin by placing it securely against your lower back while sitting in a comfortable position.

Secure the device using the adjustable straps to ensure it stays in place during your session. The control panel allows you to select from various modes and intensities.

For a soothing experience, you might start with gentle heat vibration to warm up your muscles, then incorporate EMS therapy at a comfortable level to stimulate deeper muscle relaxation. The combination of these therapies works synergistically to provide comprehensive relief.

Shipping & Returns

1. How long will it take for my order to arrive?

We are as excited as you are to see that you receive the new products. The shipping time may vary, but we ensure that you will receive your order as soon as possible. Before shipment, please allow 1 - 3 business days for our warehouse to process your order. Standard shipping (free of shipping fees) is handled by USPS and usually takes 5 - 7 business days, while expedited shipping may take 2 - 4 business days, depending on your location.

*Please note that the processing time of the carrier may affect these time frames.

If you are not at your delivery address when the order arrives, you can check in "Order Tracking", contact the carrier and provide the tracking number, and request to have it held at the nearest local location.

2. What is the return policy for Ublives products?

At Ublives, we're not just a brand, but your dedicated partner. Your experience is our absolute top priority. We're so certain about the quality of our products that we happily offer a 30-day free refund service.Simply head over to the "Refund Policy" section on our website.

Our team is always here, ready to provide you with personalized and top-notch customer service. We strive to make every step of your shopping process smooth, enjoyable and completely satisfactory. Because when you choose Ublives, you're choosing a brand that truly cares about you and your needs.

If you have any questions or need assistance, feel free to contact us at support@ublives.com.

3. Do you ship internationally?

Yes, dear customer, we've got you covered globally with three strategically placed warehouses in the United States, Hong Kong (China), and France. When you place an international order, we'll carefully select the warehouse nearest to you to ensure the quickest and most efficient delivery.

Typically, the international shipping process takes around 10 to 18 business days. But we don't stop there. We're constantly looking for ways to enhance your experience, and that's why we're actively planning to open even more warehouses, all with the aim of serving you better and making your shopping journey with us as seamless and delightful as possible.

Orders

1. How do I track my order?

1.You can check the status on the "Order Tracking" page

2. Once your order is shipped, you will receive an email from us. This email contains the tracking information for your packages and the website on which you can trace your order.If your package is delayed or if you can't find any information, please contact our customer service email support@ublives.com with your order number and we will assist you in tracking your shipment.

2. Can I cancel my order or change my shipping address?

We understand that sometimes you might need to make changes to your order. Here's what you can do:

1.Order Cancellation

If your order has not been processed yet, you may be able to cancel it. Please contact our customer service team as soon as possible at customer.support@ublives.com. We will do our best to assist you with the cancellation process.

2.Changing Shipping Address

If your order is still in the processing stage, you can request a change of shipping address. Please reach out to our customer service team with your order number and the new shipping address. We will try to update the address for you, but please note that once the order has been shipped, it may not be possible to change the delivery location.

Warranty

1. Ublives warranty

Your Ublives product comes with a one-year warranty for any manufacturing defects. If your product fails within one year from the date of purchase due to a defect in materials or workmanship, we will repair or replace the product free of charge after our expert technicians inspect the device. We will also cover the shipping costs if you need to send your device back to us for repair.

This warranty excludes:
- Normal wear and tear or cosmetic damage.
- Products or accessories not used in accordance with the user manual.
- Products misused or modified in any way.
- Products repaired by the user or anyone other than an authorized service representative of Ublives.
- Products that are dropped or damaged due to user error.
- Use of unauthorized, non-Ublives chargers.
- Units not used in accordance with Ublives care instructions.
- Deterioration of the delivered product resulting from abnormal storage and/or safeguarding conditions on the client’s premises.
- Products purchased from an unauthorized retailer.