Return policy

At UBLIVES, we understand the importance of customer satisfaction and strive to provide the highest quality products.
If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your peace of mind.

90-Day Money-Back Guarantee

We offer a 90-day money-back guarantee on all UBLIVES products. If you are not satisfied with your purchase, you can return it within 90 days of delivery for a full refund.
Please note that the product must be in its original condition and packaging to be eligible for a refund.

Easy Return Process

Returning a product is simple and straightforward. Here's how it works:

1. Contact our customer support team within 90 days of delivery to initiate the return process. You can reach us via email or phone, and our friendly representatives will guide you through the process.
2. Once your return request is approved, we will provide you with a return shipping label. Simply pack the product securely in its original packaging and attach the label to the package.
3. Drop off the package at your nearest post office or schedule a pickup with the shipping carrier.
4. Once we receive the returned product and verify its condition, we will process your refund. Please allow 5-7 business days for the refund to be credited back to your original payment method.

Exceptions

While we strive to provide a hassle-free return experience, there are a few exceptions to our return policy:

• Products that have been used, damaged, or are not in their original condition and packaging may not be eligible for a refund.
• Customized or personalized products cannot be returned unless they are defective or damaged upon arrival.
• Shipping fees are non-refundable, and the customer is responsible for the return shipping costs unless the product is defective or damaged.

Customer Satisfaction is Our Priority

At UBLIVES, we are committed to providing exceptional customer service and ensuring your satisfaction with our products.
If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer support team.
We are here to assist you and make your shopping experience with us a positive one.

Ublives Warranty Policy

1. Warranty Coverage
This warranty policy covers any defects in materials or workmanship, including installation, except for fading or discoloration caused by exposure to sunlight or chemicals.

2. Warranty Period
It is valid for 1 years from the date of product purchase.

3. Warranty Service Content
During the warranty period, if there is any damage to the parts due to non-human reasons, such as damage to the controller or air compression boots, ublives will replace the corresponding parts for the user.
If the damage is severe and causes the product to be unable to function normally or still cannot return to normal function after repair, ublives has the right to choose,
according to the actual situation, to replace the new product with a similar composition and price as the original product for the user,
or refund the full purchase price of the product to the user. The specific method is determined by the user.

4. After-sales Contact Information
If users need to apply for warranty service, please call the after-sales hotline: +19294311995.