Warranty
1-Year Limited Warranty
All Ublives products, including our compression boots, massagers, and recovery systems, are covered by a 1-year limited warranty from the date of purchase. This warranty protects against defects in materials and workmanship.
What's Covered
Defects in Materials: If any component of your Ublives product is found to be defective in material quality, we'll repair or replace it at our discretion.
Workmanship Issues: Should you encounter problems due to faulty construction or manufacturing, we'll address them under this warranty.
Malfunctions: Any unexpected malfunctions or performance issues that arise from normal use will be covered.
What's Not Covered
1. Normal Wear and Tear
Products subjected to reasonable wear and tear during regular use aren't considered defective.
2. Misuse or Abuse
Damage caused by improper use, accidents, or failure to follow instructions isn't covered.
3. Unauthorized Repairs
Any modifications or repairs done by non-authorized personnel void this warranty.
4. Cosmetic Damage
Superficial scratches, dents, or other cosmetic issues that don't affect functionality aren't included.
How to Make a Claim
1.Contact Us
Reach out to our customer support team via email at support@ublives.com or through our website contact form.
2.Provide Proof of Purchase
Include your order confirmation, receipt, or any documentation that verifies the purchase date and product details.
3.Describe the Issue
Clearly explain the problem you're experiencing and provide photos or videos if possible.
4.Follow Instructions
Our team will guide you through the next steps, which may involve sending the product back for inspection.
Customer Support
Our dedicated customer service team is available to assist you with any warranty-related questions or concerns. We're committed to resolving issues promptly and ensuring your satisfaction.
Additional Protections
Beyond our standard warranty, Ublives offers:
1.FDA Approval
Many of our products meet FDA standards for safety and effectiveness.
2.30-Day Risk-Free Returns
If you're not satisfied for any reason within the first 30 days, return your product for a full refund.
3.Physician Recommended
Our products are endorsed by medical professionals for their therapeutic benefits.
At Ublives, we're confident in the quality of our products and want you to use them worry-free. If you have any concerns about your purchase, don't hesitate to contact our support team. We're here to help!
