Customer Support Center
Your Questions Answered
Customer Support Center
Your Questions Answered
Dear customer, pneumatic compression represents a specific type of pressure massage. It involves a garment that comprehensively envelops the limb, be it the legs or arms. This garment inflates and deflates in a rhythmic, cyclical manner over a certain duration. Through this process, fluids laden with metabolic waste are effectively flushed out, while fresh, nutrient-abundant blood is introduced into the limbs. This enhanced circulation plays a crucial role in diminishing muscle pain and soreness, alleviating swelling, and providing more effective pain relief and promoting recovery.
Dear customer, SoleFlux Relax offers distinct advantages over other pneumatic compression systems. In the realm of pneumatic compression, not all systems are on an equal footing. Our dedication to integrating the latest scientific research and advancements into the product development journey is a fundamental factor in presenting the market with highly effective, efficient, and user-friendly products. Here are some of the crucial, exclusive distinctions in our technology compared to alternative systems:
Wireless Configuration: SoleFlux Relax is entirely wireless. This implies the absence of cords, hoses, and any need for plugging in. With built-in pumps and controls, it provides convenient and portable leg recovery options, ensuring maximum ease of use and effortless storage.
True Negative Pressure Gradient: Our TruGrade Technology empowers the garment to generate precise pressure during inflation and deflation sequences. It enables the pressure to progress upwards from the soles of your feet towards your heart through four overlapping chambers, thereby temporarily enhancing circulation in the treated area. The spiral overlap of chambers optimizes circulation in a safe manner, in contrast to other designs that may disrupt air flow and lead to potentially harmful pressure fluctuations.
Enhanced Safety with Precise Pressure Regulation: Our system permits you to configure your session with exact pressure units and monitors the pressure based on the size of the limb being treated. This safeguards against dangerous over-constriction. Many other systems operate within a broad pressure range under arbitrary settings, often exceeding safe human blood pressure levels during inflation.
Greater Efficacy with Complete Inflation and Deflation Cycles: SoleFlux Relax's precise pressure control and true negative gradient enable a more comprehensive and efficient compression and release cycle. This facilitates a more effective removal of metabolic waste and promotes a faster return of fresh, oxygenated blood to the limb.
Superior and Hygienic Design: SoleFlux Relax is crafted from non-porous medical-grade material, which helps prevent bacterial accumulation and offers a resilient surface. The internal overlapping chambers present a single, smooth surface for cleaning, eliminating the need to clean beneath chamber flaps where bacteria could thrive. This also ensures a pleasant and odor-free experience. Concealed from the user, this design creates a seamless and easily maintainable interior surface of the boot.
Our SoleFlux Relax Air Compression Boots are a game-changer in pneumatic compression. The pump and one-touch panel are built into the boots, and it's completely wireless – no wires, external pumps, or plugs needed. The modular integrated controller can be detached for easy charging, eliminating the hassle of moving the boots. With a Type-C charging protocol, any Type-C charger will do.
SoleFlux Relax features advanced pneumatic compression tech. It offers safer and more effective treatments using negative gradient pressure to boost blood circulation from feet to heart. Recognizing individual differences in leg or arm muscles, fat, blood flow, and vessels, it has modular split units for independent leg operation. Ublives SoleFlux Relax eases muscle soreness and aids recovery, being more portable and convenient than ever.
A mere 20 minutes a day with Ublives compression boots is all it takes. It's like having a personal leg therapist, ready to pamper you whenever you need it.
The SoleFlux Relax is presently offered in a singular size specification, spanning from 29.53 to 33.46 inches (equivalent to 75 to 85 cm). Our team of highly specialized experts, through extensive research and clinical analysis, has ascertained that maintaining a distance of around 10 cm between the air compression boots and the groin area leads to the most favorable blood circulation outcomes. This is due to the fact that if the boots are overly long, they will inadvertently exert pressure on both the veins and arteries during the compression process. Such simultaneous compression can disrupt the normal physiological mechanisms and, consequently, impede the blood circulation from attaining the peak performance and optimal standards that are essential for maximizing the therapeutic benefits and user experience.
1.Improved circulation
The graduated compression design of these boots squeezes the legs gently, starting from the ankle and gradually decreasing in pressure up the leg. This helps to push blood back up towards the heart more efficiently. By doing so, it can prevent blood from pooling in the lower extremities, which is especially beneficial for people who stand or sit for long periods. For example, office workers who are sedentary for most of the day may experience swelling in their ankles and feet. Using compression boots can reduce this swelling and enhance overall blood circulation.
2.Reduced muscle soreness and fatigue
After intense physical activity such as running, cycling, or a strenuous workout, the boots can provide relief to the leg muscles. The compression helps to increase the blood flow to the muscles, which in turn delivers more oxygen and nutrients. It also helps to remove waste products like lactic acid more quickly. Athletes often use compression boots during their recovery period to speed up muscle repair and reduce the discomfort associated with DOMS (Delayed Onset Muscle Soreness).
3.Venous support
For individuals with venous insufficiency, which is a condition where the veins have difficulty returning blood to the heart, compression boots can play a vital role. They assist the veins in their function by providing external pressure, reducing the risk of varicose veins and other venous disorders. This support helps to keep the blood flowing smoothly through the veins and eases the workload on the vascular system.
4.Lymphatic drainage support
The lymphatic system is responsible for removing waste and toxins from the body. Compression boots can enhance lymphatic drainage in the legs. By gently compressing the tissues, they encourage the movement of lymphatic fluid, which is particularly useful in cases where the lymphatic system may be sluggish, such as after surgery or due to certain medical conditions. This can help to reduce swelling and promote healing.
5.Daily relaxation
Compression boots can also be used for daily relaxation. The gentle pressure applied by the boots can have a soothing effect on the legs, reducing stress and promoting a sense of calm. After a long day of work or activity, putting on compression boots for a period of time can help you unwind and relax. It's like giving your legs a massage, easing tension and providing a moment of comfort. For those who find it difficult to relax or have high levels of stress, using compression boots as a relaxation tool can be a simple and effective way to take care of themselves.
Ublives aims to help people feel better naturally without the need for external care, such as frequent doctor's appointments and expensive physical therapy sessions.
1.FDA approval ensures your peace of mind during recovery.
2.Ublives presents high-quality dynamic air compression technology, offering you greater value for your money. It is wireless, so you can enjoy the comfort of massage anytime, anywhere. It comes with more pressure settings to suit your preference, and more circulation patterns for enhanced recovery efficiency. The seamless interior provides a more even dispersion of pressure and greater comfort.
3.Corporate Care: For every 50 products sold, we donate one product to a charitable organization. We are committed to making a positive impact on society while providing you with high-quality products.
4.Still have doubts? Take advantage of our 90-day Happiness Trial and experience Ublives products risk-free!
1.Athletes and fitness enthusiasts
They often engage in intense physical activities that put significant stress on their legs. Using these boots can relieve muscle soreness, accelerate recovery, and help them return to training or exercise more quickly.
2.People who stand or sit for long periods
Such as office workers, teachers, and nurses. Prolonged sitting or standing can lead to poor blood circulation, leg swelling, and fatigue. The boots can improve circulation, reduce swelling, and relieve discomfort in the legs.
3.Travelers and flight passengers
Long hours of travel can cause leg edema and discomfort due to inactivity. Ublives compression boots can help accelerate blood circulation, reduce swelling, and make the legs more comfortable.
4.People with certain chronic conditions
Those with poor leg circulation, varicose veins, lymphedema, leg cramps, restless leg syndrome, or insomnia can benefit from using these boots. They can help alleviate symptoms, improve circulation, and provide relief.
5.The elderly
As people age, their leg muscles and blood circulation may weaken. Using Ublives compression boots can help improve circulation, reduce the risk of deep vein thrombosis, and relieve leg discomfort.
We are as excited as you are to see that you receive the new products. The shipping time may vary, but we ensure that you will receive your order as soon as possible. Before shipment, please allow 1 - 3 business days for our warehouse to process your order. Standard shipping (free of shipping fees) is handled by USPS and usually takes 5 - 7 business days, while expedited shipping may take 2 - 4 business days, depending on your location.
*Please note that the processing time of the carrier may affect these time frames.
If you are not at your delivery address when the order arrives, you can check in "Order Tracking", contact the carrier and provide the tracking number, and request to have it held at the nearest local location.
At Ublives, we're not just a brand, but your dedicated partner. Your experience is our absolute top priority. We're so certain about the quality of our products that we happily offer a 90-day free refund service. For all the nitty-gritty details, simply head over to the "Refund Policy" section on our website.
Our team is always here, ready to provide you with personalized and top-notch customer service. We strive to make every step of your shopping process smooth, enjoyable and completely satisfactory. Because when you choose Ublives, you're choosing a brand that truly cares about you and your needs.
If you have any questions or need assistance, feel free to contact us at support@ublives.com.
Yes, dear customer, we've got you covered globally with three strategically placed warehouses in the United States, Hong Kong (China), and France. When you place an international order, we'll carefully select the warehouse nearest to you to ensure the quickest and most efficient delivery. Typically, the international shipping process takes around 10 to 12 working days. But we don't stop there. We're constantly looking for ways to enhance your experience, and that's why we're actively planning to open even more warehouses, all with the aim of serving you better and making your shopping journey with us as seamless and delightful as possible.
1.You can check the status on the "Order Tracking" page
2. Once your order is shipped, you will receive an email from us. This email contains the tracking information for your packages and the website on which you can trace your order.If your package is delayed or if you can't find any information, please contact our customer service email support@ublives.com with your order number and we will assist you in tracking your shipment.
We understand that sometimes you might need to make changes to your order. Here's what you can do:
1.Order Cancellation
If your order has not been processed yet, you may be able to cancel it. Please contact our customer service team as soon as possible at customer.support@ublives.com. We will do our best to assist you with the cancellation process.
2.Changing Shipping Address
If your order is still in the processing stage, you can request a change of shipping address. Please reach out to our customer service team with your order number and the new shipping address. We will try to update the address for you, but please note that once the order has been shipped, it may not be possible to change the delivery location.
Your Ublives product comes with a one-year warranty for any manufacturing defects. If your product fails within one year from the date of purchase due to a defect in materials or workmanship, we will repair or replace the product free of charge after our expert technicians inspect the device. We will also cover the shipping costs if you need to send your device back to us for repair.
This warranty excludes:
- Normal wear and tear or cosmetic damage.
- Products or accessories not used in accordance with the user manual.
- Products misused or modified in any way.
- Products repaired by the user or anyone other than an authorized service representative of Ublives.
- Products that are dropped or damaged due to user error.
- Use of unauthorized, non-Ublives chargers.
- Units not used in accordance with Ublives care instructions.
- Deterioration of the delivered product resulting from abnormal storage and/or safeguarding conditions on the client’s premises.
- Products purchased from an unauthorized retailer.
When using Ublives compression boots, it is essential to adhere to safety guidelines to ensure effective and safe operation. Below are key safety considerations:
1. Consultation with Healthcare Professionals
Before using air compression boots, consult a healthcare provider, especially if you have any pre-existing conditions such as:
Heart problems
Circulatory issues
Diabetes
Skin conditions or wounds on the legs
2. Proper Usage
Follow Instructions: Always read and follow the manufacturer's instructions for setup and operation.
Correct Fit: Ensure the boots fit properly. They should be snug but not overly tight to prevent discomfort or restricted circulation.
3. Monitoring During Use
Duration: Limit use to recommended time frames. Overuse can lead to discomfort or adverse effects.
Body Response: Pay attention to how your body responds during use. If you experience pain, numbness, or any unusual symptoms, discontinue use immediately.
4. Avoiding Certain Conditions
Do not use the air compression boots if you have:
Deep vein thrombosis (DVT) or a history of blood clots
Severe peripheral arterial disease
Infections in the legs or feet
Any condition that could be exacerbated by increased pressure on the legs
5. Hygiene and Maintenance
Clean Regularly: Ensure that the boots are cleaned according to the manufacturer's guidelines to prevent contamination and skin irritation.
Inspect for Damage: Regularly check the boots for any signs of wear or damage that could affect their performance.
Do not hand or machine wash. Surface wipe only.
Do not allow liquid to get into the air inlets.
Do not use bleach.
Do not dry clean.
Do not wring, iron, tumble, or force heat to dry.
6. Storage
Store the boots in a cool, dry place when not in use to maintain their integrity and performance.
7.Other safety warnings and precautions
Explosion Hazard: Do not use the Ublives Compression System in the presence of flammable gases, including flammable anesthetics.
Do not allow liquid to enter any part of the Ublives Compression System pump. Do not immerse in water or liquid. To clean, follow instructions found in this FAQ.
Do not modify any part of the Ublives Compression System.
The Ublivespneumatic compression system includes small parts that could cause choking in children. Keep away from children and pets.
Do not inflate the garment without wearing it over the intended body area or with open zippers. Doing so can damage the garment.
Do not stand or walk while wearing the garment.
Do not store or transport the Ublives Compression System beyond the specified temperature, humidity, and atmospheric pressure range.
Do not use the Ublives Compression System beyond the specified temperature range: 10 to 30°C (50 to 86°F).
Do not use the Ublives Compression System beyond the specified humidity range: 30%rH–75%rH, non-condensing.
Only use the Ublives Compression System up to 3000m above mean sea level.
To prevent any damage to the Ublives Compression System, keep it away from dust, lint, and dirt. Keep away from sources of heat or moisture.
To prevent any damage to equipment, use only accessories, detachable parts, and materials described in the User Manual.
While in use, place the pump on a horizontal firm surface only. Do not place the pump on a bed, blanket, mattress, pillow, or soft furniture. Do not cover the pump.
The massage sensation should be pleasant and comfortable. If you experience pain or discomfort during or after the massage or if there is onset of bruising or irritation during or after the massage, discontinue use and consult your physician.