It combines 3-in-1 functionality: noise-canceling headphones, neck massager with 3 vibration modes, and 3-level infrared heat therapy, all in a premium leather design.

It features a deep noise reduction system with multi-layered technology to block external noise during travel, work, or relaxation.

Up to 8 hours of continuous use for combined massage/heat/headphones; 12 hours for audio-only mode.

Ideal for airplanes, trains, buses, or office naps, combining comfort, noise isolation, and relaxation.

Yes, the headphone part is an independent noise - cancellation headphone，which can be used alone to enjoy music.

Yes, it has a cloud - like pillow design，providing uniform pressure distribution and reducing pressure on the cervical spine.

You can clean it with a soft, dry cloth. Avoid using water or cleaning agents to prevent damage to the electronic components.

We are as excited as you are to see that you receive the new products. The shipping time may vary, but we ensure that you will receive your order as soon as possible. Before shipment, please allow 1 - 3 business days for our warehouse to process your order. Standard shipping (free of shipping fees) is handled by USPS and usually takes 5 - 7 business days, while expedited shipping may take 2 - 4 business days, depending on your location.

*Please note that the processing time of the carrier may affect these time frames.

If you are not at your delivery address when the order arrives, you can check in "Order Tracking", contact the carrier and provide the tracking number, and request to have it held at the nearest local location.

At Ublives, we're not just a brand, but your dedicated partner. Your experience is our absolute top priority. We're so certain about the quality of our products that we happily offer a 30-day free refund service. Simply head over to the "Refund Policy" section on our website.

Our team is always here, ready to provide you with personalized and top-notch customer service. We strive to make every step of your shopping process smooth, enjoyable and completely satisfactory. Because when you choose Ublives, you're choosing a brand that truly cares about you and your needs.

If you have any questions or need assistance, feel free to contact us at support@ublives.com.

Yes, dear customer, we've got you covered globally with three strategically placed warehouses in the United States, Hong Kong (China), and France. When you place an international order, we'll carefully select the warehouse nearest to you to ensure the quickest and most efficient delivery. Typically, the international shipping process takes around 10 to 18 business days. But we don't stop there. We're constantly looking for ways to enhance your experience, and that's why we're actively planning to open even more warehouses, all with the aim of serving you better and making your shopping journey with us as seamless and delightful as possible.

1.You can check the status on the "Order Tracking" page

2. Once your order is shipped, you will receive an email from us. This email contains the tracking information for your packages and the website on which you can trace your order.If your package is delayed or if you can't find any information, please contact our customer service email support@ublives.com with your order number and we will assist you in tracking your shipment.

We understand that sometimes you might need to make changes to your order. Here's what you can do:

1.Order Cancellation

If your order has not been processed yet, you may be able to cancel it. Please contact our customer service team as soon as possible at customer.support@ublives.com. We will do our best to assist you with the cancellation process.

2.Changing Shipping Address

If your order is still in the processing stage, you can request a change of shipping address. Please reach out to our customer service team with your order number and the new shipping address. We will try to update the address for you, but please note that once the order has been shipped, it may not be possible to change the delivery location.

Your Ublives product comes with a one-year warranty for any manufacturing defects. If your product fails within one year from the date of purchase due to a defect in materials or workmanship, we will repair or replace the product free of charge after our expert technicians inspect the device. We will also cover the shipping costs if you need to send your device back to us for repair.

This warranty excludes:
- Normal wear and tear or cosmetic damage.
- Products or accessories not used in accordance with the user manual.
- Products misused or modified in any way.
- Products repaired by the user or anyone other than an authorized service representative of Ublives.
- Products that are dropped or damaged due to user error.
- Use of unauthorized, non-Ublives chargers.
- Units not used in accordance with Ublives care instructions.
- Deterioration of the delivered product resulting from abnormal storage and/or safeguarding conditions on the client’s premises.
- Products purchased from an unauthorized retailer.