FAQs

Your questions answered on orders, shipping, and returns.

Vibrating Foam Roller FAQs

1. Which body part is recommended to use it?

You can use Ublives Music Vibrating Foam Roller on multiple muscle groups to ease tension, improve circulation, and speed up recovery. Here are some of the best areas to target:

Legs (Calves, Hamstrings, Quads, IT Band): Perfect for loosening up after a tough workout or a long day on your feet. Feel the deep, soothing vibrations work out stiffness and restore mobility.
Back (Upper & Lower): Great for relieving tension, especially if you sit for long hours. Just be sure to avoid rolling directly on the spine—focus on the muscles around it instead.
Glutes & Hips: Ideal for releasing tightness, especially after running or prolonged sitting. Experience the relief as the vibrations melt away built-up tension.
Arms (Biceps & Triceps): A fantastic way to relax sore arms after lifting weights or repetitive tasks.

For the best experience, let the vibrations do the work—no need to press too hard. Just breathe, relax, and enjoy the deep muscle relief.

2. How many intensity levels does this product have?

Ublives Music Vibrating Foam Roller have 5 intensity levels, which vibration rang is from 2000-3700RPM,.Our advanced vibrating massage roller lets you fine-tune your massage intensity—from gentle warmup to deep tissue relief—making it ideal for targeting specific muscle groups and breaking down knots. And it has a Bluetooth speaker, you can also use it to play music, which can bring a bit of fun when you get the recovery.

3. How is Ublives Music vibrating foam roller different from a regular foam roller?

Ublives mucis vibrating foam roller takes muscle recovery to the next level compared to a regular foam roller. Here’s how:

Deeper Muscle Relief with Less Effort – With a traditional foam roller, you have to apply pressure and roll back and forth to release tight muscles. Ublives music vibrating foam roller does more of the work for you—its vibrations penetrate deep into the muscles, reducing tension and soreness more effectively. Save your energy for a better and quicker recovery.

Faster Recovery & Better Circulation – The added vibration increases blood flow, helping your muscles recover quicker after workouts. It’s especially great for reducing stiffness and improving mobility.

More Comfortable & Customizable – Regular foam rolling can sometimes feel painful, especially on very tight muscles. The vibration helps relax your muscles, making the experience more comfortable. Plus, you can adjust the intensity to match your needs, whether you want a gentle massage or a deep tissue release.

Ideal for Warm-Up & Cool-Down – While both types help with recovery, a vibrating foam roller is also great before exercise—it wakes up your muscles and improves flexibility, helping prevent injuries.


If you’ve ever struggled with the discomfort of traditional foam rolling or wished for a more effective way to relieve soreness, a vibrating foam roller is a game-changer!

4. How long could it works after a full charge?

Our product provide 15 mins auto-off working time for relaxing muscle groups, usually that cycle is enough for soothing the tried legs of who have a 30 minutes runing exercise. We use the large capacity battery and typc-C charging tech.

After a full charge could provide at leaset 14 cycyles (210 minutes) for user's usage, the results is tested by lab under the max intensity level without music playing.There will be slight differences in actual use.

Note: Please kindly take full charge for our product when it arrived.

5. Is it safe for beginners or people who don’t exercise often?

Yes! Ublives music vibrating foam roller is safe for beginners and people who don’t exercise often—plus, it can actually be a great tool to help ease into a more active lifestyle.

Gentle & Adjustable – Unlike traditional foam rolling, which can feel intense on tight muscles, the vibrations help relax your muscles, making the experience more comfortable. Most rollers have multiple intensity levels, so you can start with the lowest setting and gradually increase as your body adapts.

Perfect for Muscle Relief, Even Without Workouts – You don’t have to be an athlete to benefit! If you experience stiffness from sitting too much, standing all day, or just general muscle tightness, a vibrating foam roller can help improve circulation and reduce discomfort.

No Special Skills Needed – Simply place the roller under the target muscle and let the vibrations do the work. No need to apply excessive pressure or roll aggressively—just relax and enjoy the relief.

Listen to Your Body – As with any recovery tool, it’s best to start slow and see how your body responds. If any area feels too sensitive, reduce the intensity or shift to a different spot.

6. What’s the difference between this and a massage gun?

Ublives music vibrating foam roller and a massage gun both help with muscle recovery, but a vibrating foam roller offers unique benefits that make it a better choice for full-body relaxation and long-term muscle health.

1. Full-Body Coverage & Hands-Free Use
Unlike a massage gun, which requires you to manually press into specific spots, a vibrating foam roller works passively—just place it under your muscles, and let the vibrations do the work. It’s perfect for larger muscle groups like the legs, back, and glutes, offering a more even, consistent release of tension without needing precise control.

2. Gentle Yet Effective Muscle Relief
A vibrating foam roller provides deep, soothing vibrations that penetrate the muscles without the intense pressure of a massage gun. This makes it more comfortable, especially for beginners or people with sensitive muscles. The rolling motion also helps stretch and lengthen the muscles, improving flexibility in a way a massage gun can’t.

3. Customizable & Relaxing Experience
Most vibrating foam rollers offer multiple intensity levels, so you can adjust the vibration to match your comfort level. Unlike a massage gun, which can sometimes feel too aggressive, a vibrating foam roller gives you a more controlled, relaxing recovery—ideal for both pre-workout warm-ups and post-workout recovery.

4. Improves Circulation & Mobility
The combination of rolling and vibration boosts blood flow, reduces stiffness, and enhances mobility, making it great for everyday use—even if you’re not working out. Whether you sit all day or stand for long hours, a vibrating foam roller helps keep your muscles loose and refreshed.

Why Choose a Vibrating Foam Roller?
If you’re looking for an easy, effective, and soothing way to relieve muscle tension, improve flexibility, and recover faster, a vibrating foam roller is the better all-around choice. It works without excessive pressure, requires no effort on your part, and provides a full-body relaxation experience—something a massage gun just can’t match!

Shipping & Returns

1. How long will it take for my order to arrive?

We are as excited as you are to see that you receive the new products. The shipping time may vary, but we ensure that you will receive your order as soon as possible. Before shipment, please allow 1 - 3 business days for our warehouse to process your order. Standard shipping (free of shipping fees) is handled by USPS and usually takes 5 - 7 business days, while expedited shipping may take 2 - 4 business days, depending on your location.

*Please note that the processing time of the carrier may affect these time frames.

If you are not at your delivery address when the order arrives, you can check in "Order Tracking", contact the carrier and provide the tracking number, and request to have it held at the nearest local location.

2. What is the return policy for Ublives products?

At Ublives, we're not just a brand, but your dedicated partner. Your experience is our absolute top priority. We're so certain about the quality of our products that we happily offer a 30-day free refund service.Simply head over to the "Refund Policy" section on our website.

Our team is always here, ready to provide you with personalized and top-notch customer service. We strive to make every step of your shopping process smooth, enjoyable and completely satisfactory. Because when you choose Ublives, you're choosing a brand that truly cares about you and your needs.

If you have any questions or need assistance, feel free to contact us at support@ublives.com.

3. Do you ship internationally?

Yes, dear customer, we've got you covered globally with three strategically placed warehouses in the United States, Hong Kong (China), and France. When you place an international order, we'll carefully select the warehouse nearest to you to ensure the quickest and most efficient delivery.

Typically, the international shipping process takes around 10 to 18 business days. But we don't stop there. We're constantly looking for ways to enhance your experience, and that's why we're actively planning to open even more warehouses, all with the aim of serving you better and making your shopping journey with us as seamless and delightful as possible.

Orders

1. How do I track my order?

1.You can check the status on the "Order Tracking" page

2. Once your order is shipped, you will receive an email from us. This email contains the tracking information for your packages and the website on which you can trace your order.If your package is delayed or if you can't find any information, please contact our customer service email support@ublives.com with your order number and we will assist you in tracking your shipment.

2. Can I cancel my order or change my shipping address?

We understand that sometimes you might need to make changes to your order. Here's what you can do:

1.Order Cancellation

If your order has not been processed yet, you may be able to cancel it. Please contact our customer service team as soon as possible at customer.support@ublives.com. We will do our best to assist you with the cancellation process.

2.Changing Shipping Address

If your order is still in the processing stage, you can request a change of shipping address. Please reach out to our customer service team with your order number and the new shipping address. We will try to update the address for you, but please note that once the order has been shipped, it may not be possible to change the delivery location.

Warranty

1. Ublives warranty

Your Ublives product comes with a one-year warranty for any manufacturing defects. If your product fails within one year from the date of purchase due to a defect in materials or workmanship, we will repair or replace the product free of charge after our expert technicians inspect the device. We will also cover the shipping costs if you need to send your device back to us for repair.

This warranty excludes:
- Normal wear and tear or cosmetic damage.
- Products or accessories not used in accordance with the user manual.
- Products misused or modified in any way.
- Products repaired by the user or anyone other than an authorized service representative of Ublives.
- Products that are dropped or damaged due to user error.
- Use of unauthorized, non-Ublives chargers.
- Units not used in accordance with Ublives care instructions.
- Deterioration of the delivered product resulting from abnormal storage and/or safeguarding conditions on the client’s premises.
- Products purchased from an unauthorized retailer.